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Working to keep you safe: COVID-19 Updates

Our branches are offering in-branch services with a limited number of members in the lobby. However, we still encourage you to utilize your remote banking options to access and transact on your accounts when possible. Individuals who are fully vaccinated are not required to wear a face covering inside the branch.

The credit union is closed from 1pm-2pm to allow our staff to take a lunch break.

If you are concerned about making your loan payments or accessing your money due to job layoff, job loss, or illness:

Please contact us as soon as possible to discuss your options. We are committed to help develop a solution that works for you.

Or send us a secure message inside Online Banking by visiting the Message Center in the upper-right corner of your screen.

Banking Without the Branch

Cutting Edge offers a number of convenient ways to manage your money using e-Services, without setting foot inside a branch. Without even leaving your home, you can:

With Cutting Edge Mobile Banking, you can also remotely deposit checks with a few taps and photographs of your checks. If you would like to activate Mobile Deposit and haven’t already done so, please contact the credit union to enroll.

Cutting Edge is part of the MoneyPass and Co-op ATM networks, which allow you to search ATMS to access your money surcharge-free – some even take your check and cash deposits. Visit the MoneyPass and Co-Op ATM locator webpages, or use their convenient mobile apps, to find one near you today.

At this time we may be experiencing higher branch call volumes than usual. To simply check balances, transfer money, and other account services, access Cutting Edge CU Telephone Banking: 1-888-794-0052.

Recommended Ways to do Your Banking

To Make a Cash Withdrawal

If you need to make a cash withdrawal from your account(s), Cutting Edge is part of the MoneyPass and Co-op ATM networks which allow you to access your money surcharge-free. Visit the MoneyPass and Co-Op ATM locator webpages, or use their convenient mobile apps, to find one nearest you.

You may also be able to receive cash back on pin-based debit card transactions at participating retailers – just ask if this is offered at your time of checkout, and if there are any restrictions that may apply such as limits to the amount of cash back that’s allowed.

To Make a Deposit

If you need to make a deposit into your account(s):

To Check Your Account and Loan Balances, and Transfer Money Between Accounts

There are many ways to stay on top of your balances and make transfers, including:

To Make a Cutting Edge Loan Payment

To ensure that we receive your payments to apply to your loan(s), please consider making your loan payments in any of the following ways:

To Apply for a Loan

If you would like to apply for a loan:

If You Are Experiencing Issues With Your Debit or Credit Cards

What We Are Doing

Your credit union is closely monitoring the latest updates about the COVID-19 pandemic and is at the ready to react to critical recommendations of the World Health Organization, the Centers for Disease Control and Prevention (CDC), and our local health authorities. We will keep our members informed of any changes that may impact the way you do your banking.

For the latest information regarding the outbreak and tips for preventing the coronavirus, please visit the CDC’s resource center.

If you need special assistance during this time, please contact us at 1-866-653-4392.

We have been inspired by the care and support from our members as we work together to ensure we are providing safe and responsible access to your money.

 

Other Helpful Resources

As vaccines are now free and widely available for many groups of Americans, you can find information regarding how to get vaccinated with the following state resources:

Vaccinate Idaho Webpage

Idaho Vaccination Hotline: 866-736-6632

Oregon Health Authority COVID-19 Updates Webpage

Oregon Vaccine Registration Hotline: 866-698-6155

 

The Federal Communications Commission (FCC) announced a program on May 12, 2021 administered by the Universal Service Administrative company, called the Emergency Broadband Benefit Program. This pandemic relief provides a temporary discount on monthly internet/broadband bills for qualifying low-income households, as well as a one-time discount of up to $100 for a laptop, tablet, or desktop computer. The funds for this program are limited, so visit the program’s website to see if you qualify and apply today!

Protect yourself from scams capitalizing on fear of the pandemic – scammers are setting up websites to sell bogus products, and using fake emails, texts, and social media posts as a ruse to take your money and get your personal information. Don’t click on links from sources you don’t know. Please know that Cutting Edge will never call you to ask for confidential information like your name, PIN, Online Banking password, or private account information. Learn more about how to protect yourself from scams at the Federal Trade Commission’s website.

 

If you’re concerned about making ends meet during these trying times, there are many local resources that may be available. Consider utilizing 211info.org, or dialing 2-1-1 on your phone, to discover what may be available to you and your family.

211 is a service of the United Way Worldwide, is available in 180 languages, completely confidential, and accessible 24/7/365. Simply enter your zip code and you can search their website, or speak with a local service professional to find resources for things like:

 

For the latest local guidance on the COVID-19 pandemic:

 

The Consumer Financial Protection Bureau (CFPB) has step-by-step advice on how to get started if you are having trouble paying your bills or meeting other financial obligations, including how to work with debt collectors. Visit their website for this information, and more.

We thank you for your patience and cooperation through this challenging year!

 

NCUA LogoThis credit union is federally insured by the National Credit Union Administration
Equal Housing LenderEqual Housing Lender - We do business in accordance with the Federal Fair Housing Law and the Equal Housing Opportunity Act.