eStatements FAQ’s

Q. What is an e-Statement?

A. An e-Statement is an electronic version of your monthly account statement which you can view and print using Cutting Edge FCU’s Online Banking. It’s no different than the paper statement you receive in the mail. Only you control when you receive the statement and you don’t have to worry about it getting stolen or lost in the mail.

Q. Do I need any special software to use the e-Statement service?

A. If you have Adobe Acrobat Reader on your computer, you’re all set. If you do not have Adobe Acrobat Reader, you can click here for your free download.

Q. Does it matter what browser I use to access the web site?

A. Microsoft Internet Explorer version 5.5 or higher is the preferred browser for accessing this application.

Q. How will I know when my registration has been completed?

A. Once you’ve completed the registration process you will receive an email confirming your successful registration.

Q. How will I know when I can view my statement?

A. You will receive any email notification whenever a new statement is available for viewing. If the statement is not viewed, a reminder email will be sent 7 days and 14 days after as a follow up.

Q. Can I print my statement out?

A. You can print your statements, and you can also save them to your hard drive, diskette or CD.

Q. How long will my statement be available for viewing?

A. e-Statements are available for 12 months after they have been posted.

Q. Can I switch back to paper statements?

A. If you decide at any time that you would rather receive a paper statement, simply login to Online Banking and click on the e-Statement tab. Then click on the Change Registration Information link at the bottom of the page and follow the instructions. The next month you’ll receive your paper statement in the mail.

Q. What do I do if I’m having trouble viewing my statement?

A. Recent changes to your operating system software such as upgrades, downloads and/or system enhancements can affect your PC’s ability to connect with secure sites, including our e-Statement site.

We recommend trying the following steps:
Verify that you are current on all Windows Updates. From the Start menu, click on Windows Update and download recommended updates and patches, then shut down and restart your computer.

  • Un-install and re-install Adobe Acrobat Reader.
    http://get.adobe.com/reader/
  • Ensure that you are using the most up to date version of your browser.
  • Some pop-up blocker and firewall programs may prevent access to e-Statements. If you utilize these types of applications, you may need to disable certain features of the programs in order to access your e-Statements.

Q. I got an error message while trying to view an e-Statement. It says “There was an error processing a page. A font contains a bad cMap/Encoding”. What does this mean?

A. You are using an old version of Adobe Acrobat Reader and need to upgrade to version 4 or higher. Adobe recommends that you first uninstall any older version of Acrobat Reader prior to installing the updated version. Once this has been done you should be able to view your statements with no problems. Click here to get the latest version.

 

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